FAQ
❓ Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
❓ Q2: Do you have ISO 9001, ISO 13485, and CE approvals?
A: Yes, our company operates under a quality management system in line with international standards for the development, manufacturing, and distribution of orthopedic implants.
❓ Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test market our products. We could offer free samples, but do not pay the cost of freight.
❓ Q4: Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
❓ Q5: Do you have stock for listed products, or they are newly produced? What are your terms of payment?
A: Generally, we have stock for every listed product, which is replenished monthly, depending on sales conditions. We advise asking our sales team for accurate inventory information. Payment <= 800 USD, 100% in advance. Payment > 800 USD, 30% T/T in advance, balance before shipment. Payment methods include L/C, T/T, Western Union, and PayPal.
❓ Q6: What materials are your intramedullary nails made of?
A: All our intramedullary nails are made from premium biocompatible Titanium Alloy, ensuring simple operation, high strength, and minimally invasive implantation.
Medispirex
