Frequently Asked Questions
Q1 Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2 Do you have ISO9001, ISO 13485, CE approvals?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. (Please contact our support for standard documentation details).
Q3 What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be least at US$500. However, we understand that customers need to place smaller samples orders in the beginning in order to test market our products. We could offer the free samples, but do not pay the cost of freight.
Q4 Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5 Do you have stock for listed products, or are they newly produced? What are your terms of payment?
A: Generally, we have stock for every listed product, which is produced monthly. But it depends on our sales condition. Better to ask our salesman for accurate inventory information. Payment <= 800USD, 100% in advance. Payment > 800USD, 30% T/T in advance, balance before shipment. Payment methods are via L/C, T/T, Western Union, PayPal etc.
Q6 What material is used for the intramedullary nails and components?
A: All products including the Proximal Femoral Nail, locking screws, end caps, and blades are constructed using high-quality Titanium Alloy.
Medispirex
