Frequently Asked Questions
Q
Are you a manufacturer or reseller?
We are a manufacturer with more than 25 years of experience in research, design, production, and sales.
Q
Where is your factory located and how can I visit it?
Our factory is located in China. We warmly welcome your visit! Please contact us to arrange the details.
Q
Do you support customization (e.g., custom boxes or custom logo printing)?
Yes, we support OEM/ODM services. We can help design boxes according to your requirements and print your logo on the packaging or device. We can also develop custom molds to provide devices with different appearances.
Q
How can I place an order?
We support trade assurance orders. You can place orders directly or contact us to draft the order details and send you a payment link. We also accept TT, PayPal, L/C, and Western Union payments.
Q
How many days does shipping take after payment is completed?
Sample orders are typically sent within 2 days after receiving the sample fee. General orders take between 3-20 days depending on the quantity. Customized orders require mutual negotiation.
Q
What materials and sizes are available for the femoral heads?
The femoral heads are available in size 28 and size 32. Material options include Stainless Steel (SS), Cobalt-Chromium (CoCr), and Ceramics.