Q1 Would you please give some information on shipping mode and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients. Shipping charges depend on shipment volume, weight, and destination.
Q2 Do you have ISO9001, ISO 13485, CE approvals?
Yes, our manufacturing systems and products comply with strict international standards, holding ISO 9001, ISO 13485, and CE certifications to ensure premium medical quality.
Q3 What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders initially to test the market. We can offer free samples, but the cost of freight is not included.
Q4 Can I buy products not shown in the catalogue but similar to your range?
Of course you can. Just send us the pictures or samples, and we will accommodate your request. Please note that customized items might take a slightly longer delivery time.
Q5 Do you have stock for listed products, or are they newly produced? What are your terms of payment?
Generally, we maintain stock for listed products, which are produced monthly, depending on sales conditions. We advise asking our sales team for precise inventory status. For payment: amounts under 800 USD require 100% advance payment; over 800 USD require 30% T/T in advance with the balance cleared before shipment. We accept L/C, T/T, Western Union, PayPal, etc.
Q6 How do you ensure product packaging safety during shipping?
All orthopedic instruments and implants are packaged securely using medical-grade protective packaging to ensure they remain sterile and damage-free during transport.
Medispirex
