Frequently Asked Questions
Would you please give some information on shipping mode and charges?
Normally we send through courier, or post upon request from clients.
Do you hold verified quality certifications such as ISO 9001 and CE?
Yes, our manufacturing facility is ISO 9001:2008 and EN ISO 13485:2012 Certified. We also hold the CE mark for a wide range of our medical products.
What is the minimum order quantity (MOQ) that can be placed?
We expect standard minimum orders to be at least US$1,000. However, we understand that customers may need to place smaller sample orders initially to test the market. Samples are available on request against cost.
Can I purchase products that are similar to the catalogue but not directly shown?
Yes, you can. Simply send us your pictures or design samples. Please note that custom production may require additional time for delivery.
Are the listed products currently in stock, or are they newly produced?
Generally, we maintain stock for listed products which are produced on a monthly cycle. However, availability depends on current sales conditions. We recommend checking with our sales representatives for precise, up-to-date inventory details.